Frequently Asked Questions

1. Browse our products and choose what you need.

2. Add the selected items to your shopping cart.

3. Fill in the delivery and contact information.

4. Automatically receive the invoice via email (payment in advance).

5. Make the payment for the advance invoice and wait for the delivery of the goods.

• Advance payment by invoice– You receive an invoice via email and make a transfer to our bank account.

• Payments are processed securely, and the order is fulfilled only after payment is received.

• Delivery times are indicated next to each product, the planned delivery date is specified during the order process.

• If there is a delay, our customer support centersupport@mixo.lvwill inform you about the new delivery time.

• We deliver products throughout Latvia using reliable couriers and logistics partners.

• The buyer has the right to withdraw from the goodswithin 14 daysafter receiving them (excluding personalized or hygiene products).

• Returned items must be sent back unused, in their original packaging.

• The buyer bears the return costs, except in cases where the item does not match the order.

• We process refundswithin 14 daysafter receiving the returned item.

• If the product is damaged or does not match the order, please contactsupport@mixo.lv.

• We provide product replacement or a full refund in accordance with the Latvian Consumer Rights Law.

• Your personal data is processed in accordance withPrivacy Policy.

• Data processing is secure and is used only for order processing and delivery.

• The item may be sold out or available only to businesses.

• If you want to purchase this item, please contactsupport@mixo.lv, and we will help you find a solution.

If you have additional questions about a specific product, please send us an information request. You can easily and simply do this on the product page by finding the section "Learn more". Our customer service will receive your message immediately and will respond to your inquiries as quickly as possible.

• In case of questions, write tosupport@mixo.lvor call our customer support service.

• We will respond as quickly as possible, usually within one business day!

Yes, we offer post-payment options for legal entities after the company's evaluation. If necessary, we prepare an electronic invoice (for state and municipal institutions). If you need post-payment, please send a request tosupport@mixo.lvindicating the company's registration information and the required post-payment amount in EUR.